Category Archives: carpet cleaning

The Carpet Cleaner VS The Rock Star

cleaning-carpets-at-the-rockstar-hotelWhen I loaded up my van today, and headed off to my first job of the day, I thought it was going to be just another day. I go in, asses the damage, let the customer know the cost including materials and labour, clean, and then get the heck out. Well, that is what I thought. Boy was I in for a rude awakening.

Now I have been in this business for years, and I have pretty much seen it all. From flood damaged carpets to carpets so full of poop you would think an elephant with irritable bowel syndrome had broken in there just to use the bathroom. So, when a local hotel called me up asking for my services to clean up a carpet after a party, I told them it would be no problem.

After all I have dealt with them many times before. They are good customers that let you know exactly what they want, and do not try to haggle you with the price. You know those people that stand over you while you work, and tell you exactly how you should do everything, and then expect you to give them something for free, because they know someone you know. I have a family to feed. I am not running a Charity.

My first job of the day was simple. One of my other regular customers had me out for a monthly cleaning. I told her before she doesn’t need me to come out there and clean her carpet, because she never even uses that room, but she insists. She’s a sweet old lady that always has a cup of coffee and a muffin ready for me, so I can’t refuse her. Even if it costs me more to drive out there than what I’m going to make off the job.

Anyway, about 10 A.M. I got a call on my cell phone. It was the hotel calling back to let me know they had cleared the room, and were ready for me to come over. Before I hung up the guy on the phone said to me “You are not going to believe what I’m looking at.” I assured him I have dealt with the nastiest messes you could imagine. Looking back on it now I should have brought a torch with me.

When I arrived the hotel manager walked me to the room. It was one of those expensive ones on the top, you know. On the way up he explained to me that there had been a celebrity staying at their hotel for the past few days. I do not remember the name of the band. Cocheese, Co-something. Something that sounded like cheese. I am not really sure. I am more of a classical rock person myself.

Finally we reached the room. I pulled out my notepad and headed in. What I saw made me almost have a seizure. Rock star party? It looked like a angry mob of preschoolers had raided the Crayola crayon warehouse and went crazy up in there. There was so much colour, and the over powering stench of beer and piss made me want to just throw a match on it, and call it a day.

It turns out this person is very fond of M&M’s, but only the brown ones. The caterer forgot to take out all the coloured ones. This pissed him off, and he proceeded to redecorate the room with enough bags of candy to feed a small army of leprechauns. Long story short it took me the rest of the day to clean that mess. I had to refill my steam cleaner about 30 times. The sound of M&M’s flying into the vacuum was like a machine gun going off.

You know the movie Scarface? Yeah, that’s what I felt like in there. “Say hello to my little friend.” Except instead of some Cuban gangsters I was fighting against Rainbow Bright and the Care Bears. Note to self: buy a torch. I guess even after all these years there’s still surprises waiting for me.

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How The NCCA Can Benefit Any Carpet Cleaner

A self-respecting carpet cleaner in the UK must become a member of the NCCA. Period. National Carpet Cleaners Association that is. I have been telling this to everybody I know since I became a member – get accredited and this will greatly benefit your life as a professional carpet cleaning technician. People know the organisation plus the NCCA advertise in a lot in newspapers, TV, radio and directories. It is becoming a kind of benchmark for clients when deciding which company or one man band to hire – is he a member is becoming very popular.

If you are taking yourself and your job seriously you can’t afford not to become a part of the largest professional carpet cleaners body in the United Kingdom. You simply cannot because it will cause you to lose many a potential client who is knowledgeable about the carpet cleaning industry and accreditations.

The main benefit for the customers is that they can always be sure the carpet cleaner entering their front door is an insured and properly trained professional who would carry out a proper job on their soft furnishings. If the client is not happy with his work or for some reasons believes that the results he has received could be improved, he is guaranteed a return visit by the carpet cleaner. If still not happy he has the right to take things further with the NCCA. The Association will then assign an independent expertise to survey the work of its member and reach an objective decision. In other words the NCCA membership provides potential clients with a good peace of mind that the cowboys in the industry (yes, we know about these muppets) have been filtered out.

Every future NCCA member is required to maintain adequate insurance to cover any damages to clients’ property as well as undergo an extensive training course and tests prior to joining the Association. In most cases the majority of carpet cleaners applying to become members are existing professionals who would like to add quality and reputation to their carpet cleaning businesses.

Is it worth it? You bet it is. I think this is one of the best business decisions I have made since I took up carpet cleaning as my main source of income. Are you a carpet cleaner? What are you waiting for – here is the website: NCCA.

Dealing With Carpet Stains

Finding a stain on your expensive carpet can be a very disturbing experience. If you have not hired the services of a carpet cleaning firm before, you may be full of premonition, feeling that a professional clean may just be the end of your expensive carpet.

Well, there is no need to be scared. A few carpet cleaning tips may be all you need to get your carpet back to its past glory. No matter how bad the stain looks, remember that it is very rare for a single stain to destroy a carpet.

When dealing with a carpet stain, always remember that what caused the stain is very important in determining how to get the stain off from your carpet. What is used to remove a blood stain from carpet would be very different from the chemical of choice when dealing with ink stains. A very important factor (I’d say the most important factor whether the stain could be successfully extracted or not) is the amount of time the substance (coffee,, tea, red wine etc.) has spent within the carpet fibers. The longer you leave it, the harder the stain to get out will be.

Here comes the benefit of employing a professional carpet cleaning company to do the stain removal for you – they will do it right and you won’t have to invest your precious time in elbow grease. Isn’t that enough to pick up the phone?

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